Shipping & Returns
PRICES

All the prices of the products indicated through the website include VAT and other taxes that may apply, for those purchases made within the EU.

All products for Spain and the Balearic Islands have free shipping costs for orders over € 60. In orders less than that amount will be added € 10 in concept of shipping costs. For Ceuta, Melilla, the Canary Islands and the rest of the EU, € 25 shipping costs will be added when buying.

PAYMENT

The Customer agrees to pay at the time he places the order.

The Customer must pay the amount corresponding to their order by payment through credit or debit card (Visa, Mastercard, Visa Electron and / or other similar cards), or PayPal. This window is beyond the control of THE GOODYEAR SHOES COMPANY S.L., being the responsibility of its Issuer any incident that may arise with it, should contact that entity if it were in this situation.

The Client must notify THE GOODYEAR SHOES COMPANY S.L. Any undue or fraudulent charge on the card used for purchases, by email or telephone, in the shortest possible time so that THE GOODYEAR SHOES COMPANY S.L. can make the necessary arrangements.

FORMALIZATION OF ORDERS / CANCELLATION OF ORDERS / CHANGE OF SIZE OF A PRODUCT

Once the order is formalized, THE GOODYEAR SHOES COMPANY S.L will always send an email to the Client confirming the details of the purchase made.

THE GOODYEAR SHOES COMPANY S.L will accept cancellations of orders when requested before shipment. To make the cancellation you must request it to mail@cherrycool.es

If you received the product, the client wishes to request a change for another product of different size, you can contact us through mail@cherrycool.es.

Cherry Cool will bear the cost of transporting the product of the correct size when the country of destination of the change of size are Spain, for the rest of countries belonging to the European Union, the client will bear the shipping costs to the offices of Cherry Cool of the wrong size boot, and Cherry Cool will support the shipment of the new model with the new size.

Summary about who assumes the shipping costs in case of size change or model change:

COUNTRY OF THE CUSTOMER RETURN FOR INCORRECT SIZE SHIPPING NEW SIZE
Spain Cherry Cool Cherry Cool
Rest of the European Union Customer Cherry Cool
Please note, the product must be delivered in perfect condition, and without any damage. In case of receiving a product with damage or deterioration that prevents its sale, we will contact you.

RETURN OF AN ORDER

Cherry Cool guarantees the return of your order within 14 days after receiving it, provided it is in the original conditions in which it was delivered.

To proceed with the return of the order, please contact us through mail@cherrycool.es providing the following information:

A name
B. Order number

Once we have received the email requesting the return of the order, we will contact you to inform you how to proceed as well as the delivery address of the same.

The refund will proceed as long as:

1. The product is in the same conditions in which it was sent, as well as the corresponding packaging and boxes.
2. Attach invoice of the order and the corresponding delivery note.
3. The customer will bear the shipping cost.

The return of the product will result in the reimbursement of the price of the product, less shipping costs if it is paid for by The Goodyear Shoes Company S.L

Cherry Cool will manage the return order through the same system that was used for the payment within 48 hours from the check of arrival of the returned order to the warehouse.

Cherry Cool will not accept in this case any product returned “due or against reimbursement” and reserves the right not to accept the return that does not conform to the above particular conditions of contract.

ERRONEOUS OR DEFECTIVE PRODUCT

The claim of a defective or damaged product due to transportation must always be made within 24 hours after receiving the order.

The return of the product will be made unused and with the original packaging.

In case the delivered product is defective or incorrect, the customer will also be reimbursed for the corresponding shipping costs and the management expenses will not be charged.

Please keep in mind that our skin is completely natural, so you must understand that if the skin has some kind of irregularity it is due to this factor and is part of its own inherent characteristics, which makes it an absolutely unique product.

Once received the returned product Cherry Cool will proceed to examine it and determine the refund of the amount if necessary.